What are Recurring Orders?

 ** We are so sorry we are currently experiencing problems with Paypal and the recurring orders option is not working.  We do hope to have this option up and running again soon.  **

To save you the time to re order your fruit every week or fortnight again, we have made things very easy for you!!
You now have the option to set up a recurring order for an automatic delivery without you having to do anything!!

Some questions you may have:

How do I make a recurring order?

At the checkout, there is now an option to set the order you have just placed as a weekly or fortnightly order.  Please note that home deliveries are available for weekly or fortnightly, the pick up locations are only available fortnightly.

After selecting your frequency, you will be transferred to your Paypal login.  Once you have logged in, you can ensure the payment method is set correctly and agree to the recurring payment to be processed.

An email from fruit@valleyvieworchard.com.au will be sent to you each week or fortnight as a reminder.

For example, if you place a weekly order on a Wednesday, delivery will be the following Monday and you will receive an email each week on the Wednesday to confirm. 

How do I cancel a recurring order?

You will need to login to your Paypal account to cancel the recurring order.  Once you have logged in, go to My Account, then Overview.  Click on the recurring payment and click cancel.  
You can also cancel orders via the My Preapproved Payments.

Do I have to use PayPal?

Yes, recurring orders are only supported through PayPal.

What happens if products become unavailable?

An email will be sent to you to advise if a product is unavailable and to request further instructions from you. 

How do I change a recurring order?

As different fruits come into season, you may wish to change your recurring order.  This will need to be done by cancelling your existing order, and setting up a new recurring order.  

HINT : This may be where the Fruit Lovers Boxes are convenient, as they include a delicious mix of whatever fruit we have in season and ensure you will always be enjoying the new in season fruits!  

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Valley View Orchard
0450 882 163

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